SIG SAUER Phone Numbers and Emails

Toll-Free Number:

  • (866) 345-6744
    Dealers and Commercial Sales in US
Send Message

Customer Service:

  • (603) 610-3000 ext 1

Business Sales:

  • (603) 610-3820
    Law Enforcement Sales in US and Canada
  • (603) 610-3819
    Military and Federal Sales in US

International Sales:

  • (603) 610-3000 ext 3994
    Asia-Pacific, Latin America, Caribbean
  • (603) 610-3000 ext 3993
    EU, Middle, Africa

Sales/ Reservations:

  • (603) 610-3400
    SIG SAUER Academy
  • (603) 610-3456
    SIG SAUER Academy Pro Shop

SIG SAUER Emails:

Accessibility
Business Sales
International, Law Enforcement Sales in US and Canada
Customer Service
Academy
Jobs/ Career
defensestrategiesgroup@sigsauer.com
Military and Federal Sales in US
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(866) 345-6744
Dealers and Commercial Sales in US
Total calls: 254 Issues resolved: 27 Last call: Mar 25, 2024

What Is the SIG SAUER Customer Service Phone Number?

The SIG SAUER phone number for general inquiries is 1-603-610-3000. This SIG SAUER customer service helpline deals with consumers’ concerns, complaints, and compliments. It is also the SIG SAUER contact for corporate office and international calls. You can reach a live representative within SIG SAUER customer service hours: Monday through Friday from 8:30 a.m. to 5 p.m. EST.
You can contact the Experience Center using the following number: 1-603-610-3456. To learn more about their Academy, dial 1-603-610-3400.

To reach the Commercial Sales department in the US, call 1-866-345-6744. The experts from the Law Enforcement Sales are available at 1-603-610-3820. To contact the Military and Federal Sales Department, dial 1-603-610-3819.

How Can I Contact SIG SAUER Customer Support via Email Address?

There is no direct SIG SAUER customer service email address. However, you can email customer support through their website. Fill out the form provided on the Contact Us page, and the Help Center agents will get in touch with you.

You can email their Experience Center using the following SIG SAUER address: secinfo@sigsauer.com. The SIG SAUER email to contact their Academy is sigsaueracademy@sigsauer.com.
If you wish to become a member of their team, email your resume to hr@sigsauer.com. To get in touch with their sales department, write to publicsafetysales@sigsauer.com. The SIG SAUER customer service email for the Military and Federal Sales department is defensestrategiesgroup@sigsauer.com.

Can I Contact SIG SAUER Online via the Website?

You can contact the customer support team via the SIG SAUER website. Visit their Contact Us page and pick the topic of your matter. You can select the General Customer Service option or click the Optics Customer Service button, which will lead you to the form for optics-related inquiries. Enter the required information and provide the details of your issue. Note that it may take three business days to respond to the emails received over the weekend.

You can use the live chat feature to reach the customer care agents faster. To access the conversation, click the chat icon in the bottom right corner of the main page.

PissedConsumer Club

Contact Information

SIG SAUER Website:

SIG SAUER Help Center:

Corporate Office Address:

SIG SAUER, Inc.
72 Pease Boulevard
Newington, New Hampshire 03801
United States

Other Info (opening hours):

Hours:


Monday - Friday: 8:30 am – 5:00 pm EST


Additional Faxes:


SIG SAUER Academy Pro Shop: + 1 (603) 610-3401

Dealers and Commercial Sales in US: + 1 (603) 610-3005

International Sales: +1 (603) 610-3008


Additional Addresses:


129 Broadway,

Dover, NH 03820, US


18 Industrial Drive,

Exeter, NH 03833, US


125 Aviation Avenue,

Portsmouth, NH 03801, US


357 SIG SAUER Drive,

Jacksonville, AR 72076, US


27100 SW Parkway Ave,

Wilsonville, Oregon 97070, US


SIG SAUER Academy Pro Shop

233 Exeter Road

Epping, NH 03042

More contact details

Fax:

+ 1 (603) 610-3001

SIG SAUER Customer Service Reviews

2.3 / 5
Poor
mike k Sha
Aggravated & Disappointed In Sig Sauer Lack Of Customer Service

I have been a faithful client of Sig for over 50 years. I currently own the newly purchased P365XL NRA Model (which is the weapon that I have the complaint regarding) a P320 Compact in 45 ACP and a P320 X Five in 9mm.
Prior to contacting "Pissed Consumer" I sent emails to Sig Saur detailing my relationship of the past 50 years with Sig and my request for consideration of my complaint - When I purchased the P365 XL NRA Model the weapon was supposed to come with 2 - 12 round mags and i - 15 round mag. When I picked the weapon up from Range USA they told me I only get the 2 -12 round mags and that I would have to get in touch with Sig regarding the 15 round mag because of a new law prohibiting the 15 round mag in Illinois.
After a month with no response from Sig - I contacted Pissed Consumer - with brings us up to date.
This is the only time in over fifty years that I have made a complaint to Sig.
I have NOT been contacted by Sig which is aggravating as well as disappointing.
Mike Kerrigan

Read full review
David B Ziz
Pathetic “customer service”
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

So I have been dealing with Dave Domin Sr. Customer Service Representative in replacing my Romeo Zero elite with a RomeoX red dot.

I returned the Romeo Zero elite on 12/29/23 and today is 01/12/24 all I have to show for all this is pathetic excuses on why I dont have the new red dot as promised, I did ask for a refund and I finally heard back it will take 10-14 days, and that was it, no apologies no explanations, nothing, *** pathetic. Holosun will be getting my business now.

Doesnt SIG read theses reviews? Looks like they dont care what a joke!

Read full review
Thomas P Fyf
Shipped wrong product / did not refund me 100% when returned
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I called customer service to place an order for 2 extra mags for my P365. I gave CS rep Erin the serial number of my pistol to ensure that she would ship the correct item.

When the order arrived, they had shipped the wrong item.
I called to request a return / exchange and was told that the item i wanted was not yet available and they would issue a credit instead.
I returned the product using the prepaid labels provided; but a few weeks later i did not receive a full credit.
When I called CS to complain i was informed by Tim that their system does not allow them to credit money for taxes or shipping.

CS gives no acknowledgement or cares if the error was Sig Sauer CS.
Tim said he would have Erin investigate and issue an additional manual credit of $10.65 - but this could take up to 30 days.
Terrible company policy. Can't believe they think this is acceptable way to treat customers.

Read full review
Guest-5464146
Great customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
4.4

Call to get some information on a magazine for my P3 20 customer service representative was very good. I just wish they would have some more discounts and sales on products. Other than that its a great company and a great product.

Read full review

How Good is SIG SAUER's Customer Service?

Kewanna Fgn
Kewanna Fgn
Feels Satisfied | Feb 09, 2024

I'm not a passed consumer. And thanks for all your help

Read full quote
Sokhna Wsv
Sokhna Wsv
Feels Satisfied | Nov 22, 2023

Great customer service

Read full quote
Catherene Qwe
Catherene Qwe
Feels Satisfied | May 26, 2023

I would bet my life on two things , God and sig.

Read full quote
Kourtney Pei
Kourtney Pei
Feels Satisfied | Mar 01, 2023

Awesome great service

Read full quote
Kristyl Anm
Kristyl Anm
Feels Satisfied | Feb 01, 2023

A productive pleasant experience.

Read full quote
Jeff72
Jeff72
Feels Satisfied | Jan 28, 2023

Good!

Read full quote

Summary of SIG SAUER Customer Service Calls

387 TOTAL
CALLS
03:51 AVG CALL
DURATION
28% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call SIG SAUER?

Request for Information Question:

  • “Question about sig p365 And mounting a red dot on it”
  • “Support”
  • “Confirming shipping and billing address”

Product/ Service Question:

  • “Product on the xSeries grip modular frame”
  • “Work”
  • “P210 broken recoil spring guid rod”

Return/ Replace Question:

  • “Replacement sides for Sigg P3 65 XL”
  • “Needing to replace Red Dot on my 365 Romeo .”
  • “Need replacement mag springs”

Staff Question:

  • “Repair service”
  • “Customer service scope”
  • “Need service on rangefinder”

Shipping and Delivery Question:

  • “Delivery”
  • “Shipping”
  • “Never received my rebate for my p320”

Payments and Charges Question:

  • “Military discount”
  • “Fraud”
  • “Discount”

Activation/ Cancellation Question:

  • “To cancel my order”

Website/ Application Question:

  • “Bought a gun need to warranty at website not working”

Employment Question:

  • “Job”

Account Question:

  • “I can't sign in”

Other Question:

  • “Purchase a magazine for a P365 XL”
  • “Thread cap on my romeo 8t is stripped out”
  • “New weapon”

Compare SIG SAUER To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Taurus USA image
134 reviews
2.2
Springfield Armory image
28 reviews
3.7
Kimber Manufacturing image
90 reviews
1.9
Write a review
Do you have something to say about SIG SAUER? What happened? What can we help you with?
Submit review Don't show this popup