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1.5
Updated by user May 06, 2019

Sig Sauer reached out to me after I left a negative review on their website. They said if I purchased the grips from them they would offer a full refund.

I purchased them from Optics Planet and sending them into Sig at their request caused me to go outside of the 30 return window. When I explained this to them, and my disappointment that they didnโ€™t honor their warranty bu swapping out he kit for a new one, the customer service manager responded โ€œIf there is anything else we can do for you let me knowโ€ what an odd response and inappropriate rhetorical question.

They didnโ€™t do anything I. The first place, so how could they do โ€œanything elseโ€.

Original review posted by user Apr 05, 2019

I sent in a very old P226 because I was having light primer strikes with the E2 kit I installed due to a malfunctioning hammer strut. I only wanted to swap out the grips but two agents were adamant that I send in the pistol to make sure it was properly fit.

I really liked the size of the grips so I decided to take them up on their offer, missing out on the 30 day window to return from the retailer I purchased from. After a week I received a call saying they couldnโ€™t do anything because I had put an aftermarket finish on the gun.

They wasted my time and prevented me from returning the defective equipment because their customer service couldnโ€™t ask a few qualifying questions. After some angry words with the agents and their management, I have a feeling my afternarket finish will probably have a few scratches in it.

Reason of review: Poor customer service.

Monetary Loss: $65.

Preferred solution: Full refund.

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No clue of return and manufacturers responsibilities when buying from a retailer.

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